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Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Fort Wayne, Indiana, United States. I purchased unit as it comes from manufacturer with a seamless roof. Not just one but every single seat in the coach. Save. 40,000 miles. This allows the radio to run with the ignition key off. 1 swinging tv screen. changed the RV world when it first hit the streets in 2011. Wondering if the converter is shot. What have you tried so far? Built-In Skylight. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Class Cs with the beloved luxuries of Mercedes-Benz. Our motorhome has been in the shop at la mesa for 71/2 months. Attached 75 watt solar panel. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. This has gone on for far too long. Provide us with some basic info and well appraise your RV. Any price listed excludes sales tax, registration tags, and delivery fees. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Begin with this one! Anyone know exactly where the fuse may . purchased in July 2022. At this time Im satisfied that they Thor Motor Coach has reached out. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Brand: Thor Motor Coach. After getting back both radios not working. We had one of our **************** Representatives reach out, the below follow up was provided. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. We make the transition smoother with this free Owners Guide. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! RV Wife. Also, it was pointed out to us that the flooring had already been repaired prior by someone. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Terms may vary. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Doesn't look like I am getting power to the radio since battery replaced. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. VIN #*****************. I guess that is the million-dollar question. All of this back and forth is not fair to us, the consumer. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Look in house battery compartment. See details. More than 50 pictures were sent to Thor. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! State: Arkansas. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Cab-Over Bunk. With all the family-friendly and pet-friendly features, you'll love traveling in . The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. We have contacted the customer to investigate the root cause of the concern. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Save your favorite RVs as you browse. Please see us for a complete list of features and available options! Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? . Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. We purchased a new 2019 *********************** **** Motor Coach in May 2019. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. . Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Arriving at our destination we set up to dry camp. The A.C.E. They said they would me someone to service the vehicle. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. Diesel and gas-powered chassis options. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Report post. After ******* ***** had our coach for almost a year. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. we do not have any videos here. This coach is over 6 years old. drivers window was installed bad. Your luxury Mercedes Sprinter motorhomes. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. They found mold under the floor covering. You may also call **** at ************ for them to better assist you in finding service. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Among the largest motorhomes, featuring the amenities of home for full-time life on the road. They are the same issues we continue to try to get resolved. Don't go searching for zebras just yet. Do you need a one-stop shop for all things RV-related? We strive to ensure all pricing and information contained in this website is accurate. The keep-alive lead isn't switched at all. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Then I tried the GFI in my 29m bathroom. RVers Ask: What's The Best Way To Sell An RV? Just for good measure, recheck those easy to access fuses in the panel in the coach. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. I have looked and checked all connections and fuses I can find. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Then click on the manual name to download. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. 2017 Thor Challenger XE Rear and side cameras and radio not working. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Mine is under our bed but doesnt have one. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Planning pet-friendly trips can be ruff when you don't know what to pack! Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? We have a water leak and it has caused extensive damage. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. ****** was not being truthful. We purchased a 2016 ************ 40xte with ****** miles on it. Fill out this offer form and we'll get back with you as soon as possible. 5 seatbelts. We are sorry to hear of your concerns with your 2019 *******. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Inventory shown may be only a partial listing of the entire inventory. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Want to make us an offer on the {product}? I had to send the slide out for access. All warranty info is typically reserved for new units and is subject to specific terms and conditions. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Mine is, and it seems a lot of folks on the Thor forum bring this up. Multiple calls, travel, estimates, no results. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. . It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. 2. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? 2 lead acid batteries. All Advertised Prices Expire daily at Midnight. Have driven unit less then 250 miles since purchase. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. WHY are the flooring issues causing such concern on behalf of Thor? Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. These issues are ongoing, not new. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Contact Sales. This shouldn't be happening. This Class C is located in Mesa, Arizona and is in good condition. We purchased a 2020 ************ model **** on September 4, 2019. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. We can't thank all the employees of General RV enough for making this experience so unforgettable. Thank you. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. No. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Brought the coach home. After getting back both radios not working. bunk above drivers compartment has failing motor brakes. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Thurmont, MD. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . There's a fuse on the back of the radio. Stock Number Number Of Televisions. Thor Motorcoach Logo linking to Home Page. Checked every fuse I could find. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Customer Reviews are not used in the calculation of BBB Rating. Then ***** struck, with travel restrictions in place. Across from the sofa is a booth dinette. I am waiting for **** to call us back. The same way they want they money on time, Included my vin number thor vegas **** 2022. Probably have to pull radio out to find inline fuse. Step inside and find a 68" jackknife sofa to the right of the entry door. See dealer for details. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Want to request a quote on this unit? Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Complete this form and we'll contact you with our wholesale price. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. She agreed to wait till it is safe to drive the coach to get the estimates. **** had no issues resolving many of the other problems with our coach. Our 2019 ************ Motor Coach seats have started to completely disintegrate. You are using an out of date browser. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. The issues were filed with **** when the coach was new. Watch on. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). We have only Put 2400 miles on since we bought it. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. The park/travel switch on my coach does not switch the radio to the coach batteries. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Wheel sensors for air pressure not working. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. ** Day 2 we tried using the microwave again. Thanks for the suggestion. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. According to the call notes several of his concerns were discussed and further explained. After countless emails and calls to *********************, we never heard from him again. {priceLabel}: JavaScript is disabled. We have spent more than three years dealing with these issues. Mechanic's Assistant: Are you fixing your Chassis yourself? *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Our 2019 ************ Motor Coach seats have started to completely disintegrate. The slide ran very slow, it always seems too. Make Offer. As of today, the coach has only ***** miles on the coach. Listed 27 weeks ago in Cass . 33 complaints closed in the last 12 months. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. I bought a brand new Thor Hurricane 35M. Again, the deal fell through . We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. One is in the coach fuse panel and is marked. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. You probably have to pull the radio out to find it. BBB Business Profiles may not be reproduced for sales or promotional purposes. **** refuses to act in good faith. WHO IS RIGHT? I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. We are not responsible for any such errors and reserve the right to correct them at any time. Solar panals not bolted properly to roof.Propane sensor faulty. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. The best of Class A amenities and more power than a Class B. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle.
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