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I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. One star as there is no 0 stars. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Do you agree with Footasylum's 4-star rating? Footasylum Discount Code: 10% off Everything. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. very helpful as Liverpool didnt answer the phone. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Ordered it on Monday and it was delivered on Tuesday. She got the problem sorted in minutes. Verification can help ensure real people write reviews about real companies. Once cleared, your points will turn into money off any future purchases. Just noticed that the box they have sent them in isn't for the correct trainers. Great sale and super quick on delivery. Rolling eyes, rude attitude. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. * One or more of these files was not uploaded due to an invalid file type. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. This is the last thing I buy from footasylum from here on. Ordered standard delivery, was dispatched the next day & arrived the day after. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). 20%. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Order placed on Monday standard deliver paid for and the parcel arrived the next day. 20% off selected items with this Footasylum discount code. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! In real life, they are dull, boring and have no character at all. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Happy from start to finish! Ordered Nike trainers. - Fred, posted 2 months ago Still over 300 down! It's your job. Ordered it on Monday and it was delivered on Tuesday. That is great news about the fast delivery.We hope to see you again very soon. Heres how it works. Footasylum. I will always order with footasylum I am very happy with the service and products. - Kristy Smitten, posted 11 months ago One very disappointed son this Xmas! You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Email and text communication was prompt and efficient. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. 2023 Trustpilot A/S. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. A simple full refund is all I wanted from the first time I was messed around!! I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Replies to negative reviews in < 24 hours. Find out how we combat fake reviews. Perfect from start to finish. Wow! I have been waiting for confirmation that my return has been received/refund for 3+ weeks. My son lost out on his Christmas presents as a result. For full terms and conditions see here. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Please provide a valid proof of purchase. 2023 Trustpilot A/S. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Never again. In just a few steps, we'll have it sorted. Happy from start to finish! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Perfect from start to finish. Over 90 off RRP. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 28 Feb. Up to 60% off at Footasylum during the half term sale. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). And would recommend to all my friends amd family. - Anonymous, posted 4 months ago Hey Karl!Thanks for taking the time to leave us a review. Rock Woven Outdoor Pant. To break them up politely to ask for helpit was like I had sowrn at them. - Anonymous. Easy! - Rebecca Jones, posted 1 year ago Further Details. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . All students enjoy 10% off at Footasylum. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. !spoke to Edge lane store about colours in crocs. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. I was taught to value customers, no matter what job I was in. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Your browser does not support embedded videos. - Lisa Lynch, posted 1 year ago Thank you so much. How are you today? Manners cost nothing. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. They have scribbled size 7 on it. Footasylum. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Looks like they have found the nearest spare tatty box to send them out in. Which are the instant chat and the WhatsApp!! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. It's your job. To break them up politely to ask for helpit was like I had sowrn at them. Claim your profile to access Trustpilots free business tools and connect with customers. Can I return my online order to one of your stores. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! This time, however, when I ordered, their courier choice was Yodel. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. One very disappointed son this Xmas! Will definitely be ordering from them again. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Manners cost nothing. Next time it will be JD SPORTS for my next purchase. I can't even point the blame at one member of staff because they were all terrible. Received 2 small refunds for I don't know what! Verification can help ensure real people write reviews about real companies. This arrived within only two working days and all items were delivered intact and all there. Within 5 Days. . Absolutely fuming with this company. Totally amazing service cannot fault. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. very helpful as Liverpool didnt answer the phone. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Price was unbelievable for what I got! At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Keep up the good work Terry!Thanks so much.Tanya. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. 10/10 will not be using footasylum again. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Unable to get in touch with anyone from customer service to resolve issue. Up to 60% off at Footasylum on selected women's t-shirts. Editor, Marcus Herbert. Date of experience: 18 December 2022 My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. When you purchase through links on our site, we may earn an affiliate commission. That is great news about the fast delivery.We hope to see you again very soon. Giving one star so I can leave this review. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Greater than 75%. It goes against our guidelines to offer incentives for reviews. It's great to hear you are happy with the coat and that the delivery was so quick. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Was told that neither was possible because I didnt return them in the original shoe box! No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We also ensure all reviews are published without moderation. Click the 'Copy' button to copy it. - Callum Phelps, posted 11 months ago They also offer a WhatsApp device but it doesnt work. I will always order with footasylum I am very happy with the service and products. They also offer a WhatsApp device but it doesnt work. Tommy Jeans. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. No greeting, no please, no thank you. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Order placed on Monday standard deliver paid for and the parcel arrived the next day. If this was my store, they would all be sacked. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Why have i been rejected for my return as the item was faulty? Will definitely be ordering from them again. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Delivery to Australia was super cheap and very very fast! Thank you so much. It goes against our guidelines to offer incentives for reviews. No greeting, no please, no thank you. Would you like to add a photos or videos? Unable to get in touch with anyone from customer service to resolve issue. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Still over 300 down! Only response was we would receive a call within 8 hours - that was two days ago! I have sent them back the undamaged trainers in a damaged box as I received them. 1. To contact the Footasylum customer service team, start a live chat on the website. Up to 50% . Extremely moody.I've never seen such self absorbed people. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. - Mel, posted 7 months ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered some trainers at 10.30pm amd paid for next day delivery. They sent me trainers in a damaged box. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Purchased 2 pairs of Salomon trainers in different sizes. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Package allegedly dispatched on 11th December and now reported as list in transit! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. A pop-up box will appear revealing the code. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Footasylum doesn't deliver on Bank Holidays. You have disabled javascript in your browser, please enable. In November 2022 I placed an order with FootAsylum and it never came. Bought a pair of Boss trainers at the end of November 2022. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. That is great news about the fast delivery.We hope to see you again very soon. These featured collections are typically the most popular and best-selling products on the Footasylum website. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Great sale and super quick on delivery. I have worked in retail for over 15 years. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. In November 2022 I placed an order with FootAsylum and it never came. I messaged a few guys initially who were very slow to respond and inresponsive. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Discount. Useless. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. They all fit perfectly. Order placed Sunday afternoon and delivered Monday afternoon. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Got them cheaper than any other website. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. It goes against our guidelines to offer incentives for reviews. 10/10 will not be using footasylum again. Order placed Sunday afternoon and delivered Monday afternoon. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. It goes against our guidelines to offer incentives for reviews. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Wow! Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. For all international returns outside of the UK, please visit our dedicated international returns page. Received 2 small refunds for I don't know what! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). We also ensure all reviews are published without moderation. Gain access to Footasylum UNLCKD through your main Footasylum account. Asked for a pair of trainerscould not even tell what the guy said. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Tried to send Crocs back as they didnt fit my daughter. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Which are the instant chat and the WhatsApp!! Verification can help ensure real people write reviews about real companies. That is great news that they arrived a day early!We hope to see you again very soon. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well.
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