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While Clipper is used to pay for BART, it is not a BART product. Select Clipper card and follow the instructions to add a card and load value. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. I loaded value online, but when I tried to use my card, it wasnt there. Can I load value on my mobile phone at a transit agency ticket office? Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Within each class, there are upgrade sections as well. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. 877.878.8883. Children from countries other than the US or Canada will require a passport and possibly a Visa. Robbins parking lot locations are also available for overnight parking. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. And, to get it back, its an hour on hold, and three to five business days.. This is different in the phone environment. This is separate from confirmation of payment. This is separate from confirmation of payment. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. The Salish Sea is world famous for observing a vast array of whales and sealife. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Prior to that he was an assistant sports editor at the paper from 1984-1987. A single beep and a green light means you paid for your ride. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Choose to stay logged in or to log out. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Final boarding is 15 minutes before the scheduled departure time. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Get Morning Report and other email newsletters. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Transit Agency Tips. Felonies may also prevent you from entering Canada. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. and our Log in to your account with the email address we have on file and provide an updated email address. My transit benefit program told me they sent you the money. U.S. Immigration . When will I be charged for my Auto-Reload value? Learn more about required travel documents. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Pay With If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Use your Clipper card on all Bay Area transit systems, including Muni. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? This page includes balance protection, online accounts, and card cancellation. This means we couldnt process your payment for automatic reloading. Please note that you cannot use your phone to unlock bikeshares. Once you do that, it will show up in your account. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Once you do that, it will show up in your account. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Requires iPhone 8/Apple Watch Series 3 or later. Check Clipper News for holiday or modified hours. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. redditads Promoted Interested in gaining a new perspective on things? If your card is registered, contact us so we can block your card from further use. . Check out our sample Victoria Clipper V gift shop menu. Cookie Notice questions, log in to your account. We will send an email to confirm that you have updated information in your account. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Check out the r . When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Season Tickets. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. You can order a card and value online but note we can only mail cards to domestic addresses. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. This page includes protecting your privacy and information retention. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Clipper on your phone. For a quicker response, we strongly recommend reaching out via our contact us form. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? This is just another barrier to transit: an opaque payment system. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Please visit theGovernment of Canadas websitefor more information. Roadshow. After we collect payment, we will send you an email confirming this. On the cable car, the conductor carries a handheld card reader. At your request, we can mail you a new card with your balance restored, typically within 2 business days. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Phone. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). For account-related All Access Digital offer for just 99 cents! Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Pay With Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. If you have an 8 ride pass, your rides will expire in 30 days. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The garage offers parking forONLY $10 per calendar day! Find your card and select Manage Auto-Reload from the More Options menu. Fares are based on distance traveled. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Open the Clipper app and select the card you want to set up for Auto-Reload. Seniors age 65 and over get62.5% off with a Senior Clipper card. 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This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Failure to provide such evidencemay make you inadmissible to Canada. Credit card charges are processed immediately. Discounts; Where to Use; Locations . Be sure you tap on Caltrain's platform. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. We notify customers 30 and 60 days before the expiration date of their payment card on file. No notice, even though they have my email? Paper Tickets There's no need to open an app. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. All rights reserved. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. For more information, please see our Seattle-Victoria fast ferry schedule. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Be sure to review the paper ticket fare chart at the station. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. We do allow walk-up day-of guests to purchase tickets if space allows. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. But if you tag off, Clipper will return the difference of $6 to your card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. A couple of things have to happen before you can use the value. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. What happens if I tag on, but I change my mind? There is a 50 cent surcharge per trip for Blue tickets. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . All discounts are set up in advance through Clipper. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. How can I set up my card to automatically reload? Clipper on your phone will not unlock a bikeshare. 2020, Metropolitan Transportation Commission. Muni Fares & Passes. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Vista Panoramic Upgraded window seats in Vista Class. The card reader at Caltrain stations. There is a 50 cent surcharge per trip for paper tickets. Thats why we say to allow a few extra days if you are picking up your value on a bus. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Our vessel also features one wheelchair accessible bathroom onboard. It still says my trip is in progress, any way to cancel this? Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). A little work up front helps you save money. You can also order value at the same time. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. We do allow walk-up day-of guests to purchase tickets if space allows. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Skip the side navigation menu and go to the main content. To find out more information about replacing an RTC card, please visit 511.org. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Imagine you want to take a trip on SMART that costs $5.50. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). If you already have a card, you can choose to set up Auto-Reload when you load value online. In person at the AC Transit Customer Service Center. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Funds added using Apple Pay and Google Pay areimmediately available for use. Or get help resolving other issues with your account. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Credit card charges are processed immediately. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Yes, you can use the Clipper app to manage your account on your phone. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Please note that The Hub is permanently closed. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. The exception is BART HVD, which will be available the following day. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer.

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