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Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. The passes will be sent out automatically but people should call the bus renewal hotline . Where you caught it and at what time, along with your destination. Update or cancel a card. Disability-related passes can be valid for 1 - 5 years. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. How much longer should the Sun remain in its stable phase? Dont include personal or financial information like your National Insurance number or credit card details. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. Using your card. You may be eligible for financial support. Changes to personal details Apply for your bus pass by visiting the GOV.UK website. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. Your new pass will be valid for 2years. No it is not possible to issue an age-related bus pass "with companion" entitlement. Copyright 2023 Wisdom-Advices | All rights reserved. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY. It tells you about: Bus passes are issued for up to five years. You should have received all the information you need by now. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Older Person's bus passes will be renewed soon. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. If you email us please confirm your date of birth and current address in the email so we can fully check our records. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. In the unlikely event that your pass does not arrive, you should call. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. applies to approximately 12,000 people, the vast majority of whom are You must let us know if you have changed address over the last 2years and your bus pass is about to run out. Please provide them with as much detail as possible about the journey you wished to make. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Your pass will be automatically renewed if you have used it within the last 13 months. We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. Are you struggling with the cost of living crisis? igo card for 11 to 16 year olds. What should I do? If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Learning impairment that has resulted in an arrested state of development before adulthood. The expiry date will normally be five years from your birthday. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Higgins, Telford & Wrekin Councils Customer Services Manager, said. These cookies will be stored in your browser only with your consent. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. If you pass does not register on the card reader on the bus, we won't know the pass is being used. You can make updates to the following details before your bus pass renews: your appearance. Welcome to the Highways Service Information Centre. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Can I use my pass on Trains? The cookie is used to store the user consent for the cookies in the category "Other. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. There is no need to contact us until we get in touch with you. Major investment in boroughs schools continues! How long will it take to get a bus pass following a renewal/application? If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. How do I renew my bus pass in Northumberland? Please note you will require your customer number to complete the form (This can be found on your renewal letter). Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. You can apply for your renewal bus pass online. *A. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. How long will my new bus pass be valid for? If you have not received your renewal form, please contact our information line on 0345 600 0659. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Can I use my disability-related with a companion bus pass in other parts of England? Companion passes are automatically renewed at least 2 weeks before they are due to expire. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. What time can I use my bus pass outside of Gloucestershire? Renewing your Bus Pass. We send out renewed passes by the end of March. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. For assistance with new applications: (Click the arrows below to reveal the answers). Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be An older persons bus pass has exactly the same benefits as a disabled persons pass. What do I do about my concessionary bus pass? Most young disabled (under 16) pass holders should have received a short form to return. . If your pass has already expired you can still renew your bus pass. Lee If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Copyright Lancashire County Council 2022. new pass.. Alternatively you are able to renew your vouchers online. If your current bus pass is due to expire within the next month, this is an indication that we . If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. In London, you can use your card on buses but not on the Underground Train services. For further information contact: The National Rail enquiries telephone number is 08457 484950. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. Username Password Forgotten your Password? So, to find out if you're eligible and where to apply, get in touch with your local council. This cookie is set by GDPR Cookie Consent plugin. Our free email alerts will help keep you up to date with the things that matter to you. The new pass is free. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. What do I do about my concessionary bus pass? We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Youll need to provide proof of identity. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. It is being used by the person whose photograph and name appears on the pass. The form will ask for a new passport-sized photo, which will be printed on their new card. However, GCC has not been involved in this. You should continue to use your current pass, but then cut it up once your new pass arrives.

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