I've contacted Philips Hue Support but they don't know what they are doing. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. omissions and conduct of any third parties in connection with or related to your use of the site. The consent submitted will only be used for data processing originating from this website. Lots of users have reported that they have various issues with the Hue Sync Box. Who knows? By deleting the apps data, you can let the Philips Hue app regenerate its own data files. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Sometimes goes off unexpectedly then has to be synced again. UU. Please note that all comments go into a moderation queue (to prevent blog spam). Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . I turned off the HDMI inactive for 20 min setting and this stopped it. On a Mac, the data folder is called the cache.. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Download the Hue Sync mobile app from the App Store or Google Play Store. My Smart Plug Keeps Turning On (or Off) By Itself! I am using it daily here and like it a lot. Is this normal? Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Joseph_S. This app allows you to do a lot of fun things, it is for both Mac and PC users. The fix for this one is surprisingly easy. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. When the connection is confirmed, tap Search . My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? You can install this app on your device. You may have an access point or two within your home if you like to use smart home devices. I have no problems with any other device . Does anyone use an Apple TV 4k and is it working? New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Required fields are marked *. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Other users have experienced problems with the app related to how it stores data on your PC. You can also just wait it out. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Rollback the version of the Hue Sync App. It may be that the users are not familiar with how to use it, or some hardware and software problems. Both the new app and the new physical device have some issues that users are currently working out. Aug 20, 2020 9:53 PM in response to i_rina. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. 1-800-MY-APPLE, or, Sales and To start the conversation again, simply This will show you a folder full of data for all of your apps. Ive fixed it. zulfikarfrombanbury, call Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Is it possible to output Dolby Atmos and Dolby Vision? Press the button on the Hue Bridge. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Luckily, there's an easy way to fix this. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? If you have not created one, you can do so in the Hue app. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Both of these issues can be fixed with these quick tips and tricks. You also can keep the old installer files like Hue Sync Apps on your computer. You must feel desperate at this time. Seems to drop the connection every twenty minutes or so. Turn off Dolby vision when using sync box works. Hold the option key to show the Library folder. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Read More. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Users are divided on this particular feature. To solve the problem, consider removing and reinstalling the same version again. Delete Appdata files, it will be repopulated. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. any proposed solutions on the community forums. Would anything change if you used an Ethernet cable between your router and the Hue bridge? So it's the sync box that's got the problem, not the wifi. Or experience the music that you are listening to transports you to a different universe? While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. 2. Aug 25, 2020 7:50 PM in response to jdo_apple. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Honestly considering a return. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Create an account to follow your favorite communities and start taking part in conversations. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. A forum where Apple customers help each other with their products. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Go hands-free with voice Can It Support Both?! 3. Then the out/tv from the Sync box runs to the tv. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. This site contains user submitted content, comments and opinions and is for informational purposes Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. 7. For many users, the Hue Sync Box should be ready to use right out of the box. On your PC, search for %appdata% in the taskbar. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. It's pretty simple to set uphere's how. I have also gone through some research and come to some conclusions. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Hello, I am James Beetie and I am a bit of a self-confessed nerd! But whats causing the connection issue you may encounter. An example of data being processed may be a unique identifier stored in a cookie. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. The Lifespan of Smart Plugs: Do They Have an Expiration Date? I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Thanks and good question. Save my name, email, and website in this browser for the next time I comment. The app will immediately begin searching for a Hue sync box. I have the same problem if I use apple TV straight to the TV. For some problems, it is difficult for you to find solutions online. 5. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. And the Hue Sync App allows your PC/Mac to control and sync your hue product. So you can reinstall your previous version and uninstall your current version easily. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. jdo_apple. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. All Rights Reserved. With each update, new release notes are published so that you can keep track. There you have it! Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. provided; every potential issue may involve several factors not detailed in the conversations Learn more about brightness. It was the only thing that worked for me after hours of trying. You can check the apps data files. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Hue uses these connections to create their surround lighting experience. Does the Sync Box come ON when the TV is powered on?" Apple may provide or recommend responses as a possible solution based on the information Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Any help appreciated.Seems to drop the connection every twenty minutes or so. Everything that happens on scenario 1 happens here. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Great article. I found that many users have connection issues with their Hue Bridge. Some users reported that the app would lose connectivity as often as once every hour. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. 2018-2023 Signify Holding. only. User profile for user: One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. There is already the way of entertainment in our modern lives. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? If the apps data files get messed up, the app can start having performance issues. Cmcruz32, User profile for user: Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. (2 ways), Are Philips Hue Bulbs Bright Enough? I got the same issue. Your comment will be manually reviewed and approved by Tristan in less than a week. JavaScript is disabled. If you have used theHue Sync App, you may have some common issues with it. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. They recommended I change the cable between the Sync Box and my TV. Philips Hue Sync is a newer product from Philips Hue. 4. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. It really adds to the experience and may reduce your eye fatigue. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Especially smart apps that need to maintain a near constant connection with several devices at once. Apple disclaims any and all liability for the acts, This is because more users prefer the app over the box. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. You also can turn off the 5ghz network to see if it works. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Wait 30 seconds. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Dolby vision wont work correctly on my 2016 LG Oled C6. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Or want to be part of a movie? Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. I'm on the fence about the Sync Box and am looking to be convinced by some owners. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Lets hop in! Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Save my name, email, and website in this browser for the next time I comment. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. You do not have to change the optical cable. So have you ever felt like you want to step into the world of your favorite video game? Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Can It Support Both?! The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. For the connection issues, there will be many solutions, one method works for you but may not work for others. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Your email address will not be published. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Good question. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Lets Find Out! Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Philips Hue Verified account @tweethue. Open the Hue Sync mobile app. 3. 2- Connecting directly to TV without using Hue Sync Box. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. How does this all work? In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Help! Yes, but it only recognizes when it is HDR. However, whether its the app or the physical box, both systems are known to have some issues during connection. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Is your Hue Bridge connected and added to the Hue app? 1 Home Entertainment Tech Resource. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users.
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