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Cash value is NOT required and should NOT be deducted when you use an active Go Pass. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Then when you exit, Caltrains will tell you that you have a negative balance. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Learn more about our privacy policy. It is available for free to eligible university, and hospital employees. E\\y\F@B.THH!*o* /Tx BMC If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Tab will move on to the next part of the site rather than go through menu items. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Visit the Go Pass eligibility page for more information. E\\y\F@B.THH!*o* H237402VH2P0P04341Qf& Yes, you can manage your account using the Clipper app and in your mobile wallet. This option helps you avoid paying for postage and is the most secure option. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Clipper is a regional transit card that can be used on all transit in the Bay Area. Where to Use On 24 transit services and more. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. New to Clipper? Refunds are subject to the fees in Section 10. H*2T0T3415Rf& 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream The other option is a refund. Skip the side navigation menu and go to the main content. But the other way is get you $$ back is to understand why they charged $3 in the first place. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Its also required if you want to set up automatic reloading. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Clipper is committed to protecting your privacy. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Hope this doesn't break the bank for you. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Phone. Note that only cash value can be directly transferred. 0.749023 g How can I cancel my card and get a refund? EMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Refunds are subject to the fees in Section 10. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Clipper Refunds: Only registered Clipper cards, are available for refunds. And Metro card. There is no replacement fee for lost or stolen Go Passes. EMC Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream EMC E\\y\F@B.DHR!"g/ But alas, no longer on bART as they now wont let you exit like they used to. EMC Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). All rights reserved. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Key Clipper information translated to Spanish. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. f Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. EMC BARTs Treasury Department will then process the refund. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Unfortunately, the Clipper Card doesn't allow that. How can I cancel my card and get a refund? H*2T0T341f& The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Learn More (visit our Chase Center Servicepage However, each Go Pass user will only get two replacements per calendar year. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. $16.99 10% off. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. f BART will also refund full unused paratransit ticket books. 0 0 10.146 10.364 re E\\y\F@B.THH!*o* Refund will be given as Returns shipping; 14 days: Money Back: . For details about how to apply for a refund, download theClipper Cancellation Form. For defective cards, no fees will be charged. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Please note that, Caltrain has a proof-of-payment system for fare enforcement. How can I manage the account on their behalf? f To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. One beep means you have tagged on, and two beeps mean you have tagged off. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. E\\y\F@B.DHR!"g/ If unsuccessful, your Clipper card may be defective or damaged. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). No. Any suggestions, or is this another way for a government-backed agency to abscond with my money? Will the toll lanes reduce traffic jams? EMC (Some limitations may apply.) This is one option for using up the funds on a paper ticket you own. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC /Tx BMC EMC EMC /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Many of the cards have about $50 on them, but a couple have about $200. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. It is not available to students or postdoctoral scholars at this time. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. You wrote about Clipper freezing accounts. If this happens at any time, please call Clipper at 877.878.8883 for a refund. BART will refund tickets with a remaining value greater than $1.00. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. After that, you need to tag on and off for each ride. about the future of clipper (external link). Skip top navigation. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). The refundmay take 4-6 weeks to process. /Tx BMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Treasury will mail you a check. Latest Clipper News Never miss Clipper news! If you have a question, please call (510) 464-6841. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream I only pray theyre still there. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. No service to Chase Center atthis time,stay tuned for updates. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. H*2T0T3415Rf& E\i\\ Clipper said they didnt have money in their accounts. If you ever lose your card, well replace it and restore your value for a $3 fee. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Choose to stay logged in or to log out. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Eventually, we got the refund. There is a 50 cent surcharge per trip for paper tickets. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream If you don't want to deal with that, just pay the $3 to get the card. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. Clipper is committed to protecting your privacy. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. BART will refundpaper ticketswith a remaining value greater than $1.00. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. For details about how to apply for a refund, download theClipper Cancellation Form. 0.749023 g Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. /Tx BMC endstream endobj 224 0 obj <>stream Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Enter and space open menus and escape closes them as well. Minimum monthly payments are required. Its also required if you want to set up automatic reloading. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Can I have more than one card in my Clipper account? /Tx BMC Stanford University. Clipper is the all-in-one transit card for the Bay Area. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. 2020, Metropolitan Transportation Commission. EMC Mail the ticket(s)toBART's Treasury Department. But nobody did. If a Clipper card is not used for six months, it can be deactivated. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Refunds are subject to the fees in Section 10. safe parking at hotels near Oakland Airport?? endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream o Discover . endstream endobj 185 0 obj <. 0 0 10.146 10.364 re REFUNDS. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. That will show you the cost of each trip. /Tx BMC endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper App. I would love to consolidate all the cards into one card. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. You can add value, see what's on your card, and see recent transactions. EMC Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? 0 6 Then you wouldn't have to bother about a refund. Due to observed delivery issues this is a less secure option. What can I do with an online Clipper account? /Tx BMC The site navigation utilizes arrow, enter, escape, and space bar key commands. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. /Tx BMC It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Subject . `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Pay With We contacted Clipper and were instructed to write letters to get the refund on two cards. They are. Registering your card protects your card balance and allows you to set up an online account. How many people do not know and never retrieve their funds? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. If your card is registered, contact us so we can block your card from further use. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Registration is easy, and its free. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. So take your balance down to $1.50. A reader in a prior column thought $300 had disappeared from an account. /Tx BMC Be sure to review the paper ticket fare chart at the station. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. walk from 12th St. BART to Jack London square? J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. No service to Chase Center atthis time,stay tuned for updates. It is recommended that items of value be insured when selecting this option. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. /Tx BMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. /Tx BMC Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. A Station Agent canhelp process a ticket refund request. Here's what you need to know. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Log in to your profile to sign up for occasional updates. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Should I stay at a hotel near the airport? 0 0 10.1455 10.364 re Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. EMC If not, you can check your balance and add value to the card at a ticket machine before starting the journey. /Tx BMC You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. The VTA Smart Passallows unlimited travel on VTA buses and light rail. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. We recommend that you do. /Tx BMC Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. We cannot give refunds for partially used passes or tickets. And Orca card. Options to Oakland Airport from Union Square. . HD 0UR K(EP%xg:#6(=VU-zTqwn?p Visit our VTA Smart Pass page for more information. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Choose to stay logged in or to log out. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. You must tag your card again when you get off the train. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Only registered Clipper cards, are available for refunds. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream I think you can add value as needed to exit a station, if your balance is insufficient for the journey. EMC He started his journalism career as a sports editor in Iowa in 1975. 2020, Metropolitan Transportation Commission. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Add value, set up autoload, and check your balance! San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Refunds are subject to the fees in Section 10. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. /Tx BMC /Tx BMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Yes, you can manage your account using the Clipper app and in your mobile wallet. /Tx BMC Key Clipper information translated to Spanish. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Phone. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Orders will not load if your Clipper card balance is negative. Need to Order a Clippercard? The check may take 4-6 weeks. What should I do if my card is lost or stolen? endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream Pay it forward. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Your session is about to expire due to inactivity. Does this mean my card is worthless and I might as well toss it? 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Prior to that he was an assistant sports editor at the paper from 1984-1987. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Pay With Otherwise, you will be logged out automatically. Pay With Transit pass refunds are subject to transit agency approval. Get it back from them when you plan your next trip to San Francisco. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. If you are still having trouble with your Go Pass, please contact us at. Riders have 2 options for getting a refund: EMC E\\y\F@B.THH!*o* For youth, seniors, people with disabilities and low-income adults. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Then take a long joy ride on Caltrains. How can I manage the account on their behalf?

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